At Ocean and Dream, we specialize in creating immersive, high-quality digital products designed to inspire travel and relaxation. Our offerings include downloadable audio guides, visual maps, themed booklets, and other non-tangible digital files, all of which are delivered electronically. Because all of our products are provided in a digital format only, and because they are accessible immediately after purchase, they are not eligible for returns in the same way as physical goods. We kindly ask that you take a moment to read this policy carefully before completing your purchase.

Due to the instant nature of delivery, all digital product sales are considered final once a file has been accessed, streamed, or downloaded. This policy is in place to protect the integrity of our content, and to ensure a fair experience for both creators and customers. That said, your satisfaction and trust are very important to us. If you encounter any technical issues while downloading or using your digital product, or if you experience an error that prevents access, we will be happy to investigate the issue and offer a suitable resolution, which may include re-sending access, repairing the file, or issuing a refund if the problem cannot be resolved.

Refunds may be considered under certain circumstances. These include accidental duplicate purchases of the same product made under the same account, failure to receive your download or access link due to a verified system error, or if you contact us within seven (7) calendar days of your purchase to report a problem before accessing or downloading the product. In such cases, we may issue a full or partial refund at our discretion after confirming the eligibility of your request. We are always here to help and will do our best to resolve the situation as quickly as possible.

Please note that refunds will not be granted simply due to a change of mind, a misinterpretation of the product’s purpose, or dissatisfaction based on personal taste or preference. We strive to offer clear and accurate descriptions for every product listed on our platform, including previews, sample content, and detailed format information. We strongly recommend reviewing this information carefully before placing your order. If you have any questions prior to purchasing, feel free to reach out to our team — we’ll be happy to assist.

To request a refund or report an issue, please contact us at info@oceanddre.fun, using the same email address you used at checkout. Include your order number, the product name, and a clear explanation of your request, along with any helpful screenshots or details. Our team reviews each request individually and typically responds within three (3) business days.

By completing a purchase on Ocean and Dream, you agree to the terms of this Refund and Returns Policy. We deeply appreciate your support of independent digital creators, and we’re honored to be part of your travel experience — whether real or imagined. Thank you for choosing us to accompany you on your journey.